betzo Privacy Policy

betzo collects various types of information while you use the service. This collection happens in two main ways: (a) information you voluntarily provide, and (b) information collected automatically while you use the platform.

1.1 Information You Provide

We collect the following information during registration and account management:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
• Address and district information

1.2 Automatically Collected Information

When you use the betzo platform, the following information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Activity logs on the platform — login times, game history, deposit and withdrawal records
• Browsing data collected through cookies and tracking pixels

betzo uses collected information only for lawful and specific purposes. We process your personal information for the following reasons:

• Account Creation and Management: To register your account, manage the login process, and ensure account security.
• Identity Verification (KYC): To confirm the identity of users in order to prevent fraud and maintain a safe environment.
• Processing Financial Transactions: To complete deposits and withdrawals and to maintain transaction history.
• Providing Customer Support: To resolve your issues, handle complaints, and operate 24/7 live chat support.
• Promotional Communications: To inform you about bonus offers, new games, and platform updates — but only with your consent.
• Responsible Gaming: To identify unusual gaming behavior and intervene when necessary.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve the quality of our service.

We never sell your information to advertisers or third parties.

betzo has put in place industry-standard technical and organizational measures to protect your personal information.

3.1 Technical Security Measures

• SSL Encryption: Our entire platform is secured with SSL/TLS encryption technology, which keeps data transmission between your browser and our servers safe.
• Password Hashing: Your password is never stored directly — it is kept only as a one-way hash.
• Two-Factor Authentication (2FA): We offer two-factor authentication to add an extra layer of security to your account.
• Regular Security Audits: Regular security audits are conducted on our systems.
• Firewall and Intrusion Detection: An advanced firewall system prevents unauthorized access and attacks.

3.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a set period as required by legal obligations, dispute resolution, or fraud prevention.

betzo does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, and technical support. These partners may only use the information to carry out specific tasks and they are bound by strict confidentiality obligations.

4.2 Legal Obligations

Necessary information may be provided in response to court orders, government directives, or lawful requests from law enforcement agencies. In such cases, we will supply only the minimum information legally required.

4.3 Fraud and Security Protection

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal operations.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. However, the new owner will also be required to comply with the terms of this privacy policy.

The betzo website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser or on your device.

5.1 Cookies We Use

• Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and keep the platform's core functionality running.
• Functionality Cookies: These help remember your preferences such as language and display settings.
• Analytics Cookies: These are used to understand how users interact with the platform, which helps improve the service. This information is collected anonymously.

5.2 Cookie Controls

You can manage or disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly. Essential cookies cannot be fully disabled, as they are required for the site's core functionality.

As a betzo user, you have the following rights regarding your personal information:

• Right to Access: You can find out at any time what information we hold about you.
• Right to Rectification: If your profile contains incorrect or outdated information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted. However, some information may not be deleted due to legal obligations or dispute resolution requirements.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Opt Out of Marketing Communications: You can stop receiving promotional emails or messages at any time.
• Right to Lodge a Complaint: If you believe we have misused your information, you can contact us directly.

To exercise any of the above rights, please contact us at [email protected]. We will do our best to respond to each request as quickly as possible.

betzo provides services only to individuals who are 21 years of age or older. We do not knowingly collect any personal information from minors. An age verification process is in place at registration and identity documents are verified at the account verification stage.

If we become aware that a minor has opened an account, we will immediately close that account and delete all associated information. If a parent or guardian suspects their child has registered on betzo, please contact us at [email protected].

The betzo platform works with game software providers such as PG Soft, Pragmatic Play, JILI, and Spribe. These third-party game providers may have their own privacy policies.

betzo is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of each service. However, we do ensure that service partners operating on our platform meet minimum data protection standards.

betzo may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify you in the following ways:

• Displaying a notice in a prominent place on the website
• Sending a notification to your registered email address
• Informing you about the update when you log in to the platform

Updated policies will take effect from the date they are published. Your continued use of the platform after any changes will be taken as your agreement to the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:

We aim to respond to all privacy-related requests as quickly as possible, generally within business days. Complex requests may take a little longer.